1. BOOKING POLICY
1.1 Booking Confirmation
- Reservations are confirmed only upon:
- Receipt of full payment (for prepaid rates), or
- A valid credit card guarantee (for pay-at-hotel rates).
-
A confirmation email/Voucher will be sent to the provided email
address.
-
Guest responsibility: Verify all booking details
upon confirmation. Errors must be reported within 24 hours.
1.2 Age Requirement
- Minimum age to book: 18 years old.
-
Guests under 18 must be accompanied by an adult throughout their
stay.
1.3 Identification Requirement
- Original government-issued ID is mandatory at check-in.
- Same credit card used for booking must be presented.
- Foreign guests must provide a valid passport and visa.
2. PAYMENT TERMS
2.1 Accepted Payment Methods
- Visa, Mastercard, AMEX, FPX, online banking, e-wallets.
- All transactions are in MYR. Foreign card fees may apply.
2.2 Deposit & Payment Policy
- Prepaid: Full payment at booking (non-refundable).
- Flexible: Credit card guarantee; pay on arrival.
- Group bookings: 50% deposit; balance due 14 days before.
2.3 Security & Fraud Prevention
- SSL encryption and PCI-DSS compliance enforced.
- Credit card pre-authorisation may apply for incidentals.
3. CANCELLATION & NO-SHOW POLICY
3.1 Flexible Rates
- Free cancellation: Up to 48 hours before check-in.
- Late cancellation: 1-night charge + tax.
3.2 No-Show
- Full stay charge; reservation auto-cancelled after 24h.
3.3 Non-Refundable Rates
- No changes/refunds. 100% charged at booking.
3.4 Early Departure
- No refunds for unused nights.
4. CHECK-IN / CHECK-OUT
- Check-in: 2:00 PM
- Check-out: 12:00 PM
5. ROOM OCCUPANCY & SPECIAL REQUESTS
- Standard room: 2 adults + 1 children (<12 yrs)
- Deluxe Room: 2 Adults + 2 children (<12 yrs)
- Premier Room: 2 adults + 1 children (<12 yrs)
- 2 Bedroom Suite: 4 adults.
- Extra bed: RM60/night (subject to availability).
- • Special requests are prioritized but not guaranteed.
6. DAMAGE & LIABILITY
- Guests liable for damage/theft (e.g., RM500 for smoking).
- Lost key card: RM50 fee.
7. NON - SMOKING POLICY
-
Smoking is strictly forbidden in all guest bedrooms. Any guest
found to be smoking in a room will be subject to a penalty of
RM500.00.
8. TOURISM TAX (TTX)
-
Pursuant with the Tourism Tax Act 2017, a charge of RM 10.00 per
room per night Tourism Tax (TTX) will be levied on tourist(s) and
non-resident guest(s). Malaysian citizens and permanent residents
with MyPR cards are exempted from the payment of TTX. TTX will be
collected at check-in and is payable by cash or credit card. TTX
is excluded from room rates.
9. GUEST CONDUCT
- No illegal activities, disruptive behavior, or violence.
- Hotel reserves right to evict guests and involve police.
10. PERSONAL DATA PROTECTION
- Compliance with Malaysia's PDPA 2010.
- Data used for bookings, compliance, and marketing (opt-in).
- Unsubscribe via: info@palmseremban.my
11. THIRD-PARTY BOOKINGS
- OTA bookings (e.g., Agoda): follow their terms.
- Hotel not liable for third-party errors.
12. FORCE MAJEURE
- No liability for disasters, pandemics, riots, or bans.
- Refunds via voucher or partial refund (case-by-case).
13. LIMITATION OF LIABILITY
- Use safe or front desk for valuables (free).
- Hotel not liable for accidents or third-party services.
14. AMENDMENTS & GOVERNING LAW
- Terms may change; updates posted online.
- Malaysian law applies. Jurisdiction: Seremban courts.
15. CONTACT
Palm Seremban Hotel
Jalan Sungai Ujong, 70200 Seremban, Negeri Sembilan
+606-768 0088.my
info@palmseremban.my
www.palmseremban.my