We collect and process various categories of personal data, including but not limited to:

• Full name, NRIC/passport number, nationality, date of birth, gender
• Contact information: email address, residential or mailing address, mobile/landline number
• Booking history, check-in/check-out details, room preferences, loyalty program data
• Payment details: transaction records, credit card/bank information (via secure gateways)
• Travel documents such as visas or itinerary
• Sensitive data including health or dietary information, only when explicitly provided with consent
• Information collected from surveillance systems (CCTV) within hotel premises
• IP address, geolocation, browser type and usage patterns via cookies or analytics tools

Your data may be collected from the following sources:

• Directly from you (e.g., forms submitted online or at our hotel)
• Indirectly via travel agencies, corporate bookings, online travel agents (OTAs)
• Through our official website or affiliated digital platforms
• Through cookies or browser tracking tools
• From public directories or third-party service providers

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Your personal data is processed for the following purposes:

• To process and manage hotel reservations, payments, and cancellations
• To verify guest identity and fulfill legal or immigration requirements
• To communicate with you regarding your bookings or inquiries
• To offer personalized services and ensure guest satisfaction
• To support internal marketing analytics, loyalty programs, and promotions
• To facilitate the use of hotel facilities such as function rooms or event spaces
• To manage customer feedback, complaints, or requests
• To ensure premises security and safety (via CCTV, visitor logs)
• To comply with applicable laws, regulations, and licensing requirements

Failure to provide required data may result in our inability to provide you with requested services.

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We may use your data to:

• Combine data across systems to build customer profiles
• Analyze service usage patterns and customer preferences
• Improve product offerings and personalize guest experiences
• Conduct anonymized reporting and business performance tracking

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Personal data may be shared within departments of Palm Seremban Hotel on a need-to-know basis, including:

• Front office, reservations, and guest services teams
• Marketing, IT, finance, and management personnel

Your data may be shared with external parties, including:

• Online booking platforms and payment processors
• Travel agents, event planners, or corporate bookers
• Email and SMS delivery vendors
• Legal advisors, auditors, and insurance providers
• Government bodies (e.g., police, immigration, tourism authorities)
• Service providers (e.g., transport, laundry, contractors, IT vendors)

All disclosures are made under strict contractual obligations to maintain data confidentiality.

Where required, we may transfer your personal data outside Malaysia, such as to:

• Global cloud storage services
• International payment gateway providers
• Booking partners or affiliates located abroad

We ensure adequate protection mechanisms are in place with such parties to comply with Malaysian data protection standards.

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Our website uses cookies and analytics tools to:

• Recognize returning users and retain preferences
• Monitor usage patterns to improve site performance
• Support targeted advertisements and email automation

Upon visiting our website, a cookie banner will appear requesting your consent to store cookies on your device. You may accept or manage cookie preferences as you see fit.

You may disable cookies via your browser settings. However, disabling certain cookies may impact your website experience, including booking functionality and display features.

• Necessary Cookies: Essential for core site functionality (e.g., session cookies)
• Performance Cookies: Used to analyse and improve website performance
• Functional Cookies: Remember your preferences or choices
• Marketing Cookies: Used for delivering targeted advertisements

Your continued use of our site constitutes consent to our use of cookies.

We apply stringent measures to protect your personal data:

• Encryption, firewalls, and intrusion detection systems
• Password-protected access with role-based restrictions
• Regular backups and security software updates
• Secure storage of physical forms and documents
• Staff training and compliance with confidentiality obligations

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We retain your data only as long as necessary:

• Booking and transaction records: 2–7 years
• CCTV recordings: typically 30 days
• Promotional/marketing data: removed after 24 months of inactivity

Data no longer needed will be securely destroyed or anonymized.

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You have the right to:

• Access and request a copy of your personal data
• Request correction or updating of your data
• Withdraw consent for processing, especially for marketing
• Object to processing or request data restriction
• Request deletion (subject to legal or contractual limitations)

To exercise these rights, contact:

• Email: info@palmseremban.my
• Phone: +606-760 9100

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We do not knowingly collect data from individuals under 18 without parental/guardian consent. If such data is inadvertently collected, please notify us for immediate deletion.

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Palm Seremban Hotel reserves the right to amend this notice from time to time. Updates will be published on our official website.

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Palm Seremban Hotel

Jalan Sungai Ujong, 70200 Seremban, Negeri Sembilan, Malaysia

Email: info@palmseremban.my

Phone: +606-768 0088

Website: www.palmseremban.my

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In the event of a discrepancy between the English and Bahasa Malaysia versions of this notice, the English version shall prevail.